Refund Policy

Last updated: August 2026

This policy applies to subscriptions and data packages purchased through the 34VPN user panel. Before submitting payment, confirm the selected plan, data allowance, and intended use. Monthly subscription data resets each month from the activation date; data packages remain valid until used and never expire. Refund requests are reviewed against the order status, payment records, data usage, and account status.

Eligibility

A first paid order is eligible when the request is submitted within the refund window and the account and order details can be verified through the user panel. No additional proof is required to explain a change in plans, but the applicant must provide enough information to identify the order and payment record. Once approved, the subscription or data benefits provided by that order will end, and the related routes and client subscriptions will no longer be available for use.

Refunds apply to the complete order. Used and unused portions are not separated, and the refund amount cannot be converted into another plan, account balance, or additional data. Orders created by repeat purchases, renewals, or upgrades are outside the first paid order refund commitment. If a payment was charged twice or an order status appears incorrect, submit a ticket so the actual payment records can be checked.

Exclusions

Orders outside the refund window are not eligible for a full refund without stating a reason. 34VPN may reject a request if the account has clearly used excessive data, resold or publicly shared subscription content, used the service for attacks or network disruption, circumvented normal billing, or otherwise violated the terms of use. Decisions are based on verifiable order, data, and service records in the account; a single failed connection or one route change is not by itself grounds for rejection.

Issues caused by lost account credentials, an incompatible device environment, incomplete configuration based on the client instructions, or additional restrictions on international routes imposed by the applicant’s network should first be investigated through a ticket. Troubleshooting does not extend the refund window, so anyone seeking a refund should submit the request within the window and retain the order details.

Application Process and Required Information

To request a refund, sign in to the user panel, open the ticket page, identify the order to be refunded, and provide the username, order identifier, payment method, payment receipt, and the necessary information for verifying the transaction. The reason may be brief and helps determine whether issues such as duplicate charges, an inactive order, or client connection problems should be handled first.

After opening the user panel to submit a ticket, keep the order benefits from being transferred or heavily used. If the information is incomplete, support staff will request additional details in the ticket. Processing will be paused when the relationship between the payer and the order cannot be confirmed. 34VPN will not ask applicants to submit account passwords through unfamiliar channels outside the page.

Review and Original-Payment Refunds

After a request is submitted, 34VPN verifies the first payment time, order status, data usage, and account status. Once an eligible request is approved, the refund will be initiated to the original payment method as soon as possible. The actual arrival time depends on the payment provider, clearing process, and receiving account status; 34VPN cannot determine the exact posting time on behalf of the payment provider.

After the refund is initiated, the user can check the result in the ticket. Alipay and WeChat Pay orders are generally refunded to the original payment account. If the payment provider rejects the refund, the original transaction can no longer be processed through the original route, or the account status is abnormal, the applicant must provide workable processing information as requested in the ticket. Refunds are not transferred to unrelated accounts without confirmation from the order holder.

Special Payment Methods

The payment methods supported by this site are Alipay / WeChat Pay / USDT. Alipay and WeChat Pay refunds are subject to the original transaction status and provider rules. Approval of a refund request does not mean that the funds will arrive immediately. If the original transaction shows a completed refund but the receiving account has not updated, first check the transaction record with the relevant payment provider and add supporting documentation to the original ticket.

USDT transactions use on-chain settlement and generally cannot be reversed directly like Alipay or WeChat Pay transactions. The applicant must provide the original payment transaction details in the ticket and confirm the network and address required to receive the refund. The applicant bears the risk of an on-chain transfer caused by an incorrect address or network, so the details will be checked again before processing. Refunds are handled only for the approved amount of the original order and do not cover external transfer costs or exchange-rate differences incurred by the payer.

This policy applies together with the terms of use. If the order record, account record, and application materials conflict, verifiable service and payment records will be used as the basis for processing. Submitting a refund request indicates that the applicant agrees to stop using the benefits of the relevant order once the refund is completed.